Know yourself, play certain

Wondering why Lizaro Casino needs your documents?

Every licensed casino must confirm who you are, and our check usually settles within 56 hours of receiving your files.

Start verification now

Operating under licence 32520-2498-R-319891 since 2009, audited by iTech Labs and GLI

Clarity you deserve

Read these six lines first

Useful the moment a payout is paused and you wonder who is looking at your file.

Who carries it out

Lizaro Casino Ltd

License and regulator

UK Gambling Commission, 32520-2498-R-319891

How long it takes

56 hours

Latest point required

Before the first withdrawal

Questions by e-mail

[email protected]

Youngest players accepted

18+

Mid-check, unsure

You have your papers ready: what now?

Here is what earns a first-time approval, so a retake never delays your money.

Sharp copy, fast answer

Send a photo or scan of your identity document, both sides if it has two. Watch for glare and cut edges, since a sharp image is the whole point.

Keep the address matching

A recent bill or statement with your name and address goes in next. Make sure the address matches what you told us, and that the page is complete.

The last digits matter

Your card or wallet needs proof too, often a screenshot showing your name and the last digits. Hide nothing that identifies the account holder.

Your result, in writing

Once the files are in, our team reviews them and replies by e-mail. Keep an eye on your inbox, including the spam folder, and send clear answers if asked.

At the upload screen

Everything the reviewer needs to see

Open this while you sort the papers in front of you at the upload screen.

Proof of identity

ConfirmsYour name, face and date of birth

A copy showsAll four corners, clear text, no flash glare

Proof of address

ConfirmsWhere you actually live

A copy showsYour full name, home address and a date

Payment method confirmation

ConfirmsThe card or wallet is yours

A copy showsYour name, the last digits, visible logo

Send it again and pass

Show the full edges. Cutting the frame off your scan removes the edges the checker needs to match, so the file is treated as unreadable. Photograph the whole page with a border showing Lay the paper flat on a dark surface

Your ID has run out. An identity document that has already run out cannot confirm who you are today, so it is returned without being reviewed. Send a current passport, licence or national identity card Check the expiry month before you scan

Then and now, out of date. A bill older than three months no longer shows where you live now, and the address on it must also match your account. Choose a bill issued in the last three months Ask your supplier for a fresh copy

Source of funds, asked without suspicion

Lizaro Casino holds licence 32520-2498-R-319891 from the UK Gambling Commission, and those rules oblige us to understand where a player's money comes from. Being asked is routine across the licensed market, and it is never a suggestion that you have done anything wrong.

Which ones apply depends on how you fund your play.

Recent payslips from your employer
Bank statements in your name
Savings account summary
Proof of a pension or benefit
Sale or dividend paperwork

Knowing what prompts the ask

Spot the moment a check starts

Written for the player who wonders why the request arrived before any payout was due.

A fresh funding route

Adding a card or wallet we have not seen before links a new funding route to your account, so we confirm that method belongs to you.

Mismatch on the record

A name or address that differs from your paperwork stops the match, so we ask for a clearer copy to close the gap.

Your limits are changing

Asking us to raise a limit changes how much can move, so we look at your documents and your funds picture before agreeing.

Your first payout pause

Under our licence the check must be complete before money leaves, so the first payout pauses while identity, address and payment method are confirmed.

At the Waiting Stage

Unchecked Then, Cleared Now

Lizaro Casino keeps every answer short, because a waiting player deserves plain words, not paperwork.

Are my documents safe when I upload them to Lizaro Casino?+

Yes. Everything travels through 256-bit AES encryption, and only the team handling your check can open it. Your papers sit beside your account, not in public view.

Will I need to send the same papers again at some point?+

Usually not, since a cleared set stays valid while your details remain unchanged. We ask again only if your address, name or payment method moves, or if a document passes its date.

Why is Lizaro Casino asking where my money comes from?+

That step is routine under our UK Gambling Commission licence and helps keep the site clear of money laundering. It treats you as a normal player, not a suspect, and most answers are a payslip or a bank statement.

Who regulates Lizaro Casino and what is the licence number?+

The UK Gambling Commission regulates us under licence 32520-2498-R-319891. Our checks exist because that licence requires them, and you can confirm the number with the regulator yourself.

What should I do if one of my documents gets refused?+

Read the note we attach to the refusal, since it names the exact problem, such as a cut corner or a hidden address. Send a fresh copy of that one document and the rest of your check carries on unchanged.

When does the check have to be done by?+

At the latest before your first withdrawal leaves us. We may ask sooner, at registration or when your first deposit lands, so sending papers early keeps a payout from stalling.